Privacy Policy
AGAM values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase through our online store.
1. Information We Collect
We collect personal information that you voluntarily provide when using our website, including:
- Name and surname
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely through our payment gateway)
- Any information provided through contact forms or customer support
We may also collect non-personal data such as browser type, device information, and website usage patterns to improve your shopping experience.
2. How We Use Your Information
We use the collected information to:
- Process and fulfill orders
- Communicate with you about your orders, returns, or product inquiries
- Improve our website, services, and customer experience
Comply with legal and tax obligations
3. Data Storage and Security
All personal data is securely stored and protected against unauthorized access, alteration, or disclosure.
Our website is hosted on secure servers with SSL encryption, and payments are processed through trusted third-party gateways (PayFast, Yoco, PayGate, or Stripe).
We do not store your payment card information on our servers.
4. Sharing of Information
We do not sell, rent, or trade your personal data.
Your information may only be shared with:
- Payment processors, to complete secure transactions
- Courier and logistics partners, to deliver your orders
- Legal or regulatory authorities, when required by law
All third-party service providers are obligated to protect your data and use it only for the purpose it was shared.
5. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember items in your shopping cart
- Understand how visitors interact with our website
- Improve speed and functionality
You may disable cookies in your browser settings, but certain website features may not function properly without them.
6. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa if you believe your data has been misused
Requests can be sent to sales@agam.co.za.
7. Retention of Data
We retain your information only as long as necessary to:
- Fulfill the purpose it was collected for
- Meet legal and tax obligations
Resolve disputes or enforce agreements
8. Links to Other Websites
Our website may contain links to other websites. AGAM is not responsible for the content, privacy practices, or policies of external sites.
9. Updates to This Policy
AGAM may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
AGAM Customer Support
Email: support@agam.co.za
Website: www.agam.co.za